Affected model: folding bike Ortler London

Affected sales years: 2015 to 2021

Affected bicycle part: bicycle frame

Possible defect: Cracking of the folding mechanism

Dear Customer,

As a responsible manufacturer of quality products, the safety of our customers has the highest priority. In the course of our market monitoring, we decided to voluntarily recall our Ortler London folding bike.

Unfortunately, we have discovered that the weld seam on the folding mechanism of the frame of your Ortler London folding bike may crack, which can lead to unforeseeable accidents.

As a result, we must inform you that the Ortler London folding bike that you purchased must not be used any further with immediate effect. Due to the defect mentioned above, there is a high risk of injury.

In the further course of this letter you will find detailed information and pictures of the affected folding bike.

Our company, Internetstores GmbH, expressly apologises for any inconvenience this may cause and we appreciate your understanding and support.

What is the next step for you?

We are obligated to take back all folding bikes and are already commissioning forwarding agencies that will pick up your folding bike for you free of charge.

Of course, you will receive a refund from us for your purchase price at that time in your respective local currency.

In order to make the return and the refund of the purchase price as easy as possible for you, we have compiled the necessary steps for you below:

• · Please write us an e-mail with the subject: “Recall folding bike Ortler London”, to: productrecall@internetstores.com .

Thank you again for your understanding and support.